Privacy Policy

Faithwright Co. provides an online shopping experience through our website, including related content, features, tools, products, and customer services.

This Privacy Policy describes how we collect, use, process, store, and disclose personal information when you interact with the Services.

If there is a conflict between this Privacy Policy and our Terms of Service regarding personal information, this Privacy Policy governs the collection, processing, and disclosure of that information.

Please read this policy carefully. By accessing the Services, you acknowledge that this Privacy Policy has been made available to you.

Personal information means information that identifies or can reasonably be linked to an individual.

Depending on your interaction with our store, we may collect or process:

• Contact information: Name, email address, phone number, billing address, and shipping address.
• Payment information: Payment methods, transaction details, payment confirmations, and related financial information processed through our payment service providers.
• Account information: Username, account credentials, preferences, and settings.
• Order and transaction information: Products viewed, cart contents, purchases, returns, exchanges, cancellations, and transaction history.
• Communications: Messages, inquiries, and information you provide when contacting customer support.
• Device information: Device type, browser, network connection, IP address, and device identifiers.
• Website usage information: How you navigate, browse, and interact with our website and Services.

We may also derive information from these categories where permitted by applicable law. Anonymous or properly de-identified information is not considered personal information when it cannot reasonably identify an individual.

We may obtain personal information from:

• Directly from you: When placing an order, creating an account, contacting us, or submitting information.
• Automatically: Through your device, cookies, and similar technologies when visiting our website.
• Service providers: Companies providing payment, shipping, customer support, analytics, or technology services on our behalf.
• Business partners: Marketing partners and other third parties, as permitted by applicable law.

Providing Our Services

We use personal information to process payments, fulfill orders, arrange shipping, manage accounts, send order updates, handle returns and exchanges, provide customer support, and improve the shopping experience.

Personalization

We may remember preferences, cart contents, and products of interest to provide relevant recommendations and improve our Services.

Marketing & Advertising

Where permitted by law, we may use information to send promotional communications or display relevant advertisements based on your interactions with our store.

Security & Fraud Prevention

We use information to authenticate accounts, help secure transactions, identify suspicious activity, investigate fraud, and protect our customers, business, and Services.

Customer Communication

We process information to respond to inquiries, provide assistance, notify you about orders, and maintain our customer relationship.

Legal Compliance

We may process information to comply with applicable laws, respond to valid legal requests, resolve disputes, or enforce our terms and policies.

We may disclose information where necessary for legitimate business purposes, including:

• Shopify and service providers: Website hosting, payment processing, analytics, cloud storage, order fulfillment, shipping, and customer support.
• Advertising partners: Marketing and advertising services, including personalized advertising where permitted by law.
• At your direction: When you request or consent to sharing, including shipping arrangements and third-party integrations.
• Affiliates: Where information sharing within our corporate group is applicable.
• Legal or business matters: Compliance with lawful requests, enforcement of policies, protection of rights, or business transactions such as mergers or reorganizations.

Our online store is hosted by Shopify. Shopify processes certain personal information to help provide, operate, protect, and improve the Services.

Information you submit may be transmitted to Shopify and relevant service providers, including providers located outside your country of residence.

Certain Shopify features may use information about customer interactions with our store and other merchants to support improved shopping experiences and advertising services. Shopify may be responsible for specific processing activities associated with those features.

For additional information, please review:

• Shopify Consumer Privacy Policy
• Shopify Privacy Portal

Our website may use cookies and similar technologies to operate essential features, remember preferences, analyze website performance, and support advertising.

Depending on your location, you may be able to manage optional cookies or other tracking technologies through privacy controls presented on our website.

You may also adjust cookie settings in your browser. Disabling certain cookies may affect the functionality of the Services.

Our Services may contain links to external websites, social media platforms, or services operated by third parties.

These third parties may have independent privacy policies and security practices. We encourage you to review their policies before providing personal information.

Faithwright Co. does not control or guarantee the privacy practices, content, or security of third-party websites.

Information posted in public or semi-public areas, including social media platforms, may be visible to other users.

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority.

If you believe a child has provided us with personal information, please contact us to request appropriate action, including deletion where required.

As of the date of this policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age as those terms are defined under applicable law.

We take reasonable measures to protect the personal information processed through our Services.

However, no electronic transmission or security system is completely secure. We cannot guarantee absolute security.

Please avoid transmitting sensitive information through unsecured channels. If you create an account, you are responsible for protecting your login credentials.

How Long We Keep Information

We retain personal information for periods reasonably necessary to provide Services, maintain accounts, fulfill orders, meet legal obligations, resolve disputes, and enforce applicable policies.

The applicable retention period depends on the category of information and the purposes for which it is processed.

Depending on your location and applicable law, you may have some or all of the following rights:

• Right to access: Request access to personal information we maintain about you.
• Right to deletion: Request deletion of eligible personal information.
• Right to correction: Request correction of inaccurate information.
• Right to data portability: Request a copy or transfer of eligible personal information where provided by law.
• Right to opt out: Request to opt out of certain sales, sharing, or processing for targeted advertising, where applicable.
• Marketing preferences: Unsubscribe from promotional emails using the link included in those messages.

UK & European Economic Area

Where applicable, you may also have rights to object to certain processing, request restrictions on processing, or withdraw consent.

Withdrawing consent does not affect processing lawfully carried out before withdrawal.

Global Privacy Control

Where required by applicable law and supported by our privacy controls, eligible Global Privacy Control signals may be treated as requests to opt out of certain data sharing or targeted advertising activities.

Learn more at globalprivacycontrol.org .

Submitting a Privacy Request

Privacy rights are subject to applicable exceptions and limitations. We may decline requests where permitted by law.

If you have concerns about our handling of personal information, please contact our support team.

Depending on your location, you may have the right to appeal a decision regarding your privacy request or submit a complaint to an applicable data protection authority.

European Economic Area residents can find supervisory authorities through the European Data Protection Board .

Personal information may be transferred, stored, or processed in countries other than the country where you reside.

Where international transfers are subject to legal restrictions, we will rely on applicable safeguards, which may include adequacy decisions, approved Standard Contractual Clauses, or other legally recognized transfer mechanisms.

We may update this Privacy Policy periodically to reflect changes to our operations, business practices, technology, or legal requirements.

Any revised version will be posted on our website with an updated effective date. Additional notice will be provided where required by law.