Return and refund policy

You may request a return within 30 days after your order has been delivered, subject to the conditions outlined in this policy.

To qualify for a return, your item must be:

• In the same condition in which you received it.
• Unworn and unused.
• Free from stains, odors, damage, or signs of wear.
• With original tags attached, where applicable.
• In its original packaging, where reasonably possible.

You must also provide your order number, receipt, or another valid proof of purchase.

Unauthorized returns may experience delays or may not be accepted.

If you request a return because you changed your mind, ordered the wrong item, or no longer want the product, an eligible approved return will receive 60% of the purchase price paid for the returned item , unless a different amount is required by applicable law.

• The remaining 40% of the item purchase price will not be refunded under this voluntary change-of-mind return policy.
• Original shipping and delivery-related fees are generally non-refundable.
• Customers are responsible for return shipping costs.
• Items must satisfy the return eligibility conditions.

This limitation does not apply to confirmed damaged, defective, or incorrect products, or where mandatory consumer protection laws provide additional rights.

Orders may be cancelled within 24 hours after being placed, provided they have not already entered processing or been shipped.

To request a cancellation, email support@faithwrightco.com as soon as possible and include your order number.

Because orders may begin processing shortly after purchase, cancellation requests cannot be guaranteed once fulfillment has started.

If an order has already shipped, you may request a return after delivery according to this policy and your applicable legal rights.

Please inspect your order as soon as it arrives. If your item is damaged, defective, or different from what you ordered, contact our support team as soon as possible.

Please include:

• Your order number.
• Clear photographs of the actual product.
• Photographs showing the damage or defect.
• Photos of the packaging, where relevant.
• A brief explanation of the issue.

Once the issue is reviewed and confirmed, Faithwright Co. will provide an appropriate solution, which may include a replacement or a full refund at no additional cost to you.

Products personalized, customized, or made specifically to your requested specifications are generally not eligible for change-of-mind returns or exchanges .

However, if a personalized product arrives damaged, defective, or incorrectly made compared with your approved order details, please contact us for assistance.

This section does not limit rights that cannot legally be excluded.

The following items may not be eligible for return:

• Personalized or custom-made products returned solely because of a change of mind.
• Items showing signs of use, washing, alteration, or damage after delivery.
• Items returned outside the applicable return period.
• Gift cards, where non-returnability is permitted by law.

If you are unsure whether your purchase qualifies, please contact our team before arranging a return. Any mandatory statutory rights remain unaffected.

If you would prefer a different size, color, design, or product, please contact us first.

In most cases, the simplest option is to request a return for the original eligible item and place a new order for your preferred product.

Unless otherwise required by law, voluntary change-of-mind returns associated with an exchange remain subject to the 60% refund policy.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

For approved voluntary change-of-mind returns, the refund will be 60% of the item purchase price paid, except where applicable law requires otherwise.

Original shipping charges, expedited delivery fees, shipping protection charges, and other delivery-related costs are generally not refundable, except where required by law.

Approved refunds under our standard return process will be issued to the original payment method within 10 business days, subject to any shorter deadline required by law.

Your bank or payment provider may require additional time to display the refund in your account.

If more than 15 business days have passed since approval and you have not received your refund, please email support@faithwrightco.com .

For voluntary change-of-mind returns, customers are responsible for arranging and paying for return shipping.

Return shipping costs will not be reimbursed unless we confirm that the item is damaged, defective, or incorrect, or reimbursement is required by applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt until the return process has been completed.

Faithwright Co. is not responsible for packages lost or damaged in transit before they reach the designated return facility, except where applicable law provides otherwise.

Customers whose purchases are covered by European Union consumer protection laws may have additional statutory cancellation, withdrawal, return, and refund rights.

For qualifying online purchases, EU consumers generally have a 14-day statutory right of withdrawal after delivery, subject to applicable exceptions.

Where the statutory right of withdrawal applies, legally required refund amounts, timeframes, delivery-cost reimbursement, and return conditions take precedence over our voluntary return policy. The 60% refund limitation will not apply where a higher statutory refund is required.

Certain goods made to a customer's specifications or clearly personalized may be excluded from the statutory right of withdrawal where permitted by law.

Nothing in this policy excludes or restricts mandatory consumer rights.