Shipping policy

Orders are typically processed within 1–2 business days after they are placed.

Processing includes order verification, preparation, packaging, and handing the package over to the shipping carrier.

Processing time is separate from shipping transit time.

During holidays, promotional events, peak shopping seasons, or periods of high order volume, processing may take longer.

We offer standard shipping throughout supported United States destinations.

Shipping rates are calculated based on total order weight.

The shipping weight used at checkout may include product and packaging weight.

Delivery to remote destinations, Alaska, Hawaii, U.S. territories, and certain restricted areas may be subject to different availability or longer transit times.

Available shipping services and their final charges are confirmed at checkout.

Faithwright Co. offers international shipping to selected countries and regions supported by our shipping services.

International shipping is not available to every country or territory. Eligible destinations and exact shipping charges will be displayed at checkout.

Additional import duties, taxes, or customs-related charges may apply depending on your destination and the terms shown at checkout.

Unless expressly stated otherwise at checkout, customers may be responsible for destination-country import charges where permitted by law.

Once your order ships, you will receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to update after the carrier receives your package.

If you have not received your shipping confirmation or need assistance locating your order, please contact us.

Delivery estimates begin after your order has shipped. They do not include the order processing period.

• Order Processing: Typically 1–2 business days.
• United States: Approximately 5–8 business days after shipment.
• Eligible International Destinations: Approximately 7–9 business days after shipment.

These delivery timeframes are estimates, not guaranteed delivery dates.

Actual delivery may vary due to weather conditions, holidays, customs processing, carrier disruptions, or other circumstances.

In some cases, items from the same order may be shipped separately.

This can occur because of product availability, warehouse processing, or fulfillment arrangements.

If an order is divided into multiple shipments, available tracking information will be provided for each shipment.

If your package appears delayed, lost, damaged, or marked as delivered but cannot be located, please contact our support team.

Provide your order number and any available tracking information so we can review the situation.

Where appropriate, we may coordinate with the shipping carrier to investigate the issue.

Any available replacement, refund, or other remedy will be determined under our policies and applicable law.

Please verify your shipping address carefully before placing an order.

If you notice an error, contact us as soon as possible.

Address changes may not be possible once an order has entered fulfillment or been handed over to the shipping carrier.

Additional costs caused by an incorrect address supplied at checkout may be the customer's responsibility, subject to applicable law.

• Processing time and shipping transit time are calculated separately.
• Shipping rates are based on destination and configured order weight.
• U.S. free shipping currently applies to eligible orders weighing 2 lb or more.
• International shipping is available only to supported destinations.
• Delivery estimates are subject to carrier, customs, and destination conditions.
• Orders may ship in multiple packages when necessary.
• Final shipping options and charges are shown before checkout completion.

For information about returning an order, please review our Returns & Refunds Policy .